This Return Policy outlines the guidelines and procedures for returning products purchased from our website. Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to the terms of this Return Policy.
- Eligibility for Returns
a). Product Condition To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Any product that has been installed, damaged, or altered in any way may not be eligible for return. We reserve the right to refuse returns that do not meet these criteria.
b).Timeframe Returns must be initiated within [insert number] calendar days from the date of delivery. After this period, we may not accept the return.
- Return Process
a). Contact Customer Service To initiate a return, please contact our Customer Service team at [insert contact information]. Provide your order details, including the order number and the reason for the return. Our team will guide you through the return process and provide you with any additional instructions or documentation required.
b). Return Authorization Upon approval of your return request, we will provide you with a return authorization number (RMA). Please include this RMA number on the return package and any related documentation. Returns without a valid RMA number may not be accepted.
c). Return Shipping You are responsible for the shipping costs associated with the return, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and obtaining a proof of delivery for your records. We are not responsible for any items lost or damaged during return shipping.
- Refund Process
a). Inspection Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the product passes the inspection, we will proceed with the refund process.
b). Refund Options Refunds will be processed using the original payment method used for the purchase. Depending on your payment provider, it may take some time for the refund to be reflected in your account. We are not responsible for any delays or fees imposed by your payment provider.
c). Deductions In some cases, a restocking fee or deduction may apply to the refund amount. This fee covers the cost of inspection, restocking, or any associated administrative expenses. Any applicable fees will be communicated to you during the return process.
- Non-Returnable Items
The following items are generally non-returnable:
- Custom or made-to-order products
- Products that have been installed or used
- Clearance or sale items
- Products with personalized or engraved elements
- Gift cards or promotional vouchers
Please note that this list is not exhaustive, and other items may also be non-returnable. Any specific return restrictions will be communicated to you at the time of purchase.
- Damaged or Defective Items
If you receive a damaged or defective product, please contact our Customer Service team immediately. We will guide you through the necessary steps to resolve the issue, which may include providing photographs or additional information. We may arrange for a replacement, repair, or refund, depending on the circumstances and availability of the product.
- Changes to the Return Policy
We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Return Policy on our website. We encourage you to periodically review this page for the latest information on our return practices.
- Contact Us
If you have any questions, concerns, or requests regarding this Return Policy or our return process, please contact our Customer Service team at [insert contact information]. We are here to assist you and provide further clarification.
By making a purchase from Kumawat Sandstone, you acknowledge that you have read, understood, and agreed to the terms of this Return Policy.